Technology – a blessing and a burden.
Having to call several pharmacies today, I lost count of the dead ends I reached.
Typically I have a lot of patience, but I found myself in a highly inflammable state today and admittedly afflicted with a case of the grumps.
Some automated phone systems are efficient and some, not so much.
We are encouraged to move our requests online or via any other means of self-service which can often work well. Heck, most of the time I prefer it because the voice that answers my call rarely gets it right or understands me
The robot. The emotionless, automated technology that is here to help us.
“Thank you for calling ……… (ten minutes later) ….. how can I help you today?”
“I’m sorry. I didn’t quite get that. Let’s try again.”
“Did you say you want to schedule an appointment? Ok. I’ll connect you to the right person.”
“Do you want option one or two?”
I believe I said two but think she actually responded, “I’m sorry, we don’t have a zoo. Please try your call again later. Goodbye.”
Enough! I wanted to give up!
Each person I ended up talking to – by mistake – understood my frustration, yet said I had to call the same number again with the hope that I may reach who I was trying to reach.
Then I turned into that person. The one who was obnoxious to the robot and was nearly yelling, “A human! Just give me a human!”
And I’ll tell you. I would take the least competent human over some of these robots.
Every time one answers, I think of yet another person who lost a job.
I think of the profits companies make by cutting personnel and employing robots.
I roll my eyes at the request for me to complete the customer satisfaction survey at the end of the call – because customer service is of the utmost importance to them. Ha! I think most people hang-up by the time they get to that survey.
Does anyone else share my pain? Or is my attitude just pitiful today?
If nothing else, may it tickle your funny bone and bring a smile to your face when you’re struggling through your next robo call!